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About us

Like​‍​‌‍​‍‌ any other business, Seldom was born from a passion for beautiful designs and lighting. To reach a greater number of Australian families, we quickly decided to go online.

Light is just the functional side of lighting, but we are aware that the perfect lamp has the power to change your house into a wonderful ​‍​‌‍​‍‌place.

ABOUT US

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Have a question, query or need to get in touch?

Contact information:

Trade name: Selidon

Warehouse address: 415 Greenhalghs Rd, Winter Valley VIC 3358, Australia 
E-mail: info@selidon.com
Phone: +61468093258

Legal entity: Buwor B.V.
Registration number (KVK Netherlands): 97574767
VAT Number: NL868119441B01
Company address: Boshoek 12, 3791RN Achterveld, The Netherlands

Customer Service Opening Hours
Monday to Friday 9:00 AM to 5:00 PM (AEST - Sydney Time)

We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.

CONTACT US

Frequently Asked Questions

How long does delivery take?

We offer free shipping in Australia for all orders.

Processing takes 1 to 2 business days, and transit time is 5 to 7 days.

The total delivery time is therefore generally 6 to 9 business days from the date of your order.

Can I return items if I change my mind?

Absolutely!
You have 30 days from the delivery date to return any unused item in its original condition.

We will provide you with the return instructions and will process your refund within 7 business days after receiving the returned item.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, as well as Paypal, Google Pay and Apple Pay.
All payments are secure and made in Australian dollars (AUD) using SSL encryption in order to protect your personal and banking information.

  • Free Australian Delivery

    Enjoy complimentary standard shipping on all orders throughout Australia. No minimum spend required – we'll deliver your lighting directly to your door at no extra cost, with delivery typically within 6-9 business days.

  • 30-Day Returns

    Not completely satisfied? No problem. Return any unused item within 30 days of delivery for a full refund.

  • Customer Service

    Customer service is available Monday to Friday from 9:00 AM to 5:00 PM (AEST – Sydney time). We respond to emails within 24 hours on weekdays; messages received over the weekend will be answered on Monday.